How Social Media is currently kicking Airline behinds

For those who have no communication with the social media world, this may strike you as news. Recently airlines, United and American have ocme under fire of their treatment of passenger due to video footage being released via social media. One video shows a man being physically removed from a plane and the other and attendant shoving a lady. Either way these are two perfect examples of how social media can really cause some damage and create a bad image for a company.

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